Frequently Asked Questions
Everything you need to know about our virtual mailbox service.
The virtual mailbox is a physical address in Miami, Florida, that we assign exclusively to you. When you shop at US stores like Amazon, Best Buy, Zara or any other, you use that address as the shipping destination. We receive the package, inspect it, take photos and ship it to Colombia.
The process is simple: 1) Sign up and get your Miami address (PRIMEBOX-XXXXXX format). 2) Shop at any US store using that address. 3) We receive your package in Miami, photograph and inspect it. 4) We notify you and manage the international shipment to Colombia. 5) Your package arrives at the department you specify.
Access to thousands of products from US stores that don't offer international shipping. Competitive per-pound rates with no hidden fees. Photos of your package before shipping to verify its condition. Real-time tracking from Miami to your door. Spanish-language support via WhatsApp and email.